Terms and Conditions for Purchasing Personalised Items

1. General Information
These terms and conditions ("Terms") govern the sale of personalised items through our online store. By placing an order, you agree to these Terms. Please read them carefully before making a purchase.

2. Personalisation Policy
All items sold as personalised products are tailored to your specific requirements based on the information and details provided during the ordering process.

• Accuracy Confirmation: You will receive an image of the personalised design via the email address provided during checkout. This allows you to review and confirm the accuracy of the design before production begins.
• It is your responsibility to review this image carefully and ensure all details, including names, dates, and other custom text, are correct.

3. Non-Returnable Items
Due to the customised nature of personalised items:

• No Returns or Exchanges: All sales of personalised products are final. We cannot accept returns, exchanges, or cancellations once production has started.
• This policy is in place as the items are created specifically for the individual buyer and cannot be resold or reused.

4. Quality Assurance
We are committed to delivering high-quality products.

• Inspection Process: All items are carefully examined for faults or defects before dispatch.
• If an item arrives damaged or faulty despite our quality assurance processes, please contact us within 7 days of receipt to resolve the issue.

5. Faulty or Incorrect Items
In the unlikely event that you receive an item that is faulty or does not match your order details:

• Contact us immediately with photos and a description of the issue.
• We will assess the situation and may offer a replacement or refund, depending on the circumstances.

6. Liability
We are not responsible for errors resulting from incorrect information provided by the customer during the ordering process. Please double-check all details before finalising your purchase.

7. Amendments to Terms
We reserve the right to update or amend these Terms at any time without prior notice. The version in effect at the time of your purchase will apply to your order.

If you have any questions or concerns regarding these Terms, please contact us prior to placing your order.